INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the same product as shown in the picture. We ensure that all images are of the actual product. However, slight variations in color may occur due to lighting or screen display settings.
How can I return an item?
At Giggles – The Fun Shop For Gifts, we take immense care in packaging and delivering your orders with love and safety. However, we understand that things can sometimes go wrong during transit.
📦 No Returns or Refunds
Currently, we do not accept returns or issue refunds for any products purchased online or in-store. Once your order is placed and delivered, all sales are considered final.
💥 Received a Damaged or Broken Item? Don’t Worry!
If your product arrives damaged or defective, we’ll gladly replace it after verification.
To be eligible for a replacement:
Please record a video while unboxing your package. The video must start before the package is opened and clearly show:
The shipping label
The condition of the packaging
The unboxing process
The damaged product
Email the video to giggles.del@gmail.com within 24 hours of receiving your package.
After reviewing the video, our team will assess the situation and contact you. If approved, a free replacement will be sent your way.
🚚 Shipping Costs for Returns
In rare cases where a return is authorized, customers are responsible for the return shipping charges unless specified otherwise. We suggest using a trackable service, as we cannot be held responsible for lost return shipments.
🎁 Gift Orders
If your item was a gift and qualifies for replacement, we’ll either send a replacement or issue gift credit—whichever fits best!
🙋 Need Help?
Just drop us a message at giggles.del@gmail.com and we’ll be happy to assist you!
Will you restock items indicated as “out of stock?”
Yes we will restock the "out of stock items", feel free to send us your requests via our email or direct whatsapp.
INFORMATION ABOUT US
